All incoming queries regarding issues would be addressed based on the priority and severity of the issue. After the receipt of the query, it is immediately acknowledged and a ticket is assigned to our technical expert who will start working on a quick resolution of the particular issue immediately.
Every query is added to our client specific repository so it will be convenient for tracking the entire history of related queries from a particular client. This will immensely help in addressing any future issues related to the specific problem faced by the clients.
A Clouspear expert is assigned to you at all times so you can reach out any time for your day to day challenges, issues and queries. Mandatory follow ups make sure you get all the necessary information on current issues, status and performance via daily or weekly reports. The scope of the issues is quickly analyzed by our experts on a need basis and steps are taken to address and resolve the issues in the quickest turn around time.
flexibility
24/7 system monitering
monthly health check
troubleshooting
quality with on time delivery
system evolution
